Logistics Transport Coordinator

Job Information:

To coordinate same-day, overnight and scheduled transport requirements across the UK Logistics operation, ensuring customer requests are planned, allocated, monitored and completed safely, efficiently and cost-effectively. The role maintains accurate transport controls, provides clear customer communication and supports service performance in line with HSEQ, governance and contract requirements.

Key Accountabilities:

Transport planning and carrier allocation

• Receive and assess same-day, overnight and scheduled transport requests, confirming collection, delivery, consignment and timing requirements.
• Select and allocate approved carriers or vehicle options in line with service need, operational capability, agreed rates and authorisation controls.
• Coordinate bookings, reference numbers, collection instructions and supporting information to enable successful service delivery.
• Identify requirements for specialist vehicles, site surveys, handling arrangements or additional risk controls and escalate where approval or specialist input is required.

  Collection, delivery and exception management

• Monitor planned collections and deliveries through approved carrier, tracking and logistics systems.
• Provide timely status updates and proof-of-delivery information to customers and operational stakeholders.
• Manage delays, failed collections, access issues, damaged consignments and other service exceptions through the agreed escalation route.
• Maintain clear operational handovers and ensure open actions are recorded, owned and progressed to closure.

  Customer, carrier and stakeholder support

• Act as a professional point of contact for transport enquiries, providing clear and customer-focused communication.
• Maintain effective working relationships with customers, approved carriers, suppliers, warehouse colleagues and other ISS teams.
• Challenge incomplete or conflicting booking information and agree practical solutions before carrier instruction.
• Support service reviews and complaint investigations by providing accurate booking, tracking and delivery information.

  Commercial, system and record controls

• Maintain accurate booking records, carrier references, quotations, delivery evidence and cost information in approved systems.
• Use Opus Alloys and other approved transport or tracking systems to support shipment visibility and customer proof-of-delivery requirements where applicable.
• Check carrier charges and supporting information against agreed services, rates and authorisation before invoice progression or escalation.
• Produce routine service, spend, volume and exception information to support KPI reporting, forecasting and continuous improvement.

  HSEQ, compliance and security

• Follow ISS HSEQ requirements, transport procedures, customer-site arrangements and applicable security controls.
• Ensure carriers receive relevant collection, delivery, access and handling information and that unusual risks are escalated before movement.
• Report hazards, near misses, incidents, damaged goods and control failures through the appropriate ISS process.
• Protect personal, customer and commercially sensitive information and maintain accurate, audit-ready records.

  Continuous improvement and service performance

• Monitor recurring delays, booking errors, carrier issues and cost exceptions, highlighting trends and improvement opportunities.
• Support root-cause reviews and the implementation of corrective and preventive actions.
• Contribute to carrier performance reviews, process updates, audits and operational improvement activity.
• Promote consistent booking standards, efficient carrier use and a reliable end-to-end customer experience.

  Skills / Experience Required

• Experience in transport, logistics, courier, freight or distribution coordination.
• Ability to plan and prioritise same-day, overnight and scheduled transport requests in a time-sensitive environment.
• Strong customer-service, communication and stakeholder-management skills.
• Good commercial awareness, including carrier selection, quotations, service options and cost control.
• Confidence using Microsoft 365 and transport, carrier-booking or shipment-tracking systems.
• Good attention to detail and ability to maintain accurate, audit-ready booking and delivery records.
• Working awareness of transport HSEQ, consignment security, manual handling and service-risk controls.